Terms and Conditions – Customers

TERMS AND CONDITIONS BAGS FREE NETWORK-  CUSTOMERS

 

1)Ownership of the platform

Bon Bags Srl, is the sole owner of the web platforms www.bags-free.comwww.bags-free.it and network.bags-free.com, through which the Luggage Storage Service and additional related services are managed, as well as all the related inherent and consequent rights to the exploitation of the platform.

The Service is offered through the network.bags-free.com platform, and mobile applications that are under its control.

 

2)Content of the Service

Bon Bags S.r.l. transport and storage company with registered office in Via Alfredo Catalani, 39 Rome Italy, makes available, to each Final Customer (Customer), who intends to use it, a web based Service that allows to reserve a space used for storage for your luggage at  Professional Luggage Storage or other activities that offer an additional Luggage Storage service.

 

3)Terms of use of the Platform

The Service offered consists of the purchase of spaces for a few hours, or days, for your baggage directly from Professional Luggage Storage or from other activities that offer the Luggage Storage Service in addition to others, and any other related services.

 

Data required for the service

To use the online service offered by Bags Free Network, you need to register, creating a user account, providing your personal data, necessary for the correct functioning of the service.

The data necessary for the service are the following:

  • name and surname
  • phone
  • e-mail
  • confirmation of age

The data provided must be correct and verifiable by identity document.

In the case of data differing from the identity document, the service will be considered canceled, and will still be charged to the customer.

 

4)Deposit procedure

Following the booking the customer will proceed with online payment.

Following payment the customer will receive the full address of the selected Luggage Storage.

The customer will have to go to the luggage storage with luggage and the reservation made to show to the Supplier.

At the end of the service, to pick up the baggage, the customer will have to indicate the assigned code and show his identity document.

 

5)Items to be deposited

It is allowed to deposit baggage and/or boxes containing personal items, of low commercial value, not prohibited by law.

Objects whose value is not sentimentally relevant to the customer (objects of personal value, special clothes – from collections, bridal wear, etc.)

It is not allowed to deposit baggage and/or boxes containing:

  1. Money (coins, credit cards and travelers checks);
  2. Other non-negotiable values;
  3. goods for resale;
  4. Technological Material (Iphone, Ipad, Tablet, Pc, Smartphone, etc.);
  5. Metals (gold and silver in any form) and precious stones;
  6. Watches.
  7. Licenses and certificates negotiable (bills of lading);
  8. Software containing information of high value;
  9. Art objects;
  10. Antiques;
  11. Documents, tenders for participation in tenders and public or private, values ​​cards, meal vouchers and coupons, etc.
  12. Architectural Models;
  13. Furnishings

It is not allowed to deposit objects prohibited by law or considered dangerous under national law or whose packaging can be harmful to humans, the environment or other stored baggage.

The deposit of the following items is prohibited:

  1. Food and Liquids
  1. Plants and animals live or dead;
  2. Material that can be defined as pornographic or an adulterous;
  3. Armaments, firearms and weapons;
  4. Waste;
  5. Political Material;
  6. Hazardous Materials;
  7. Narcotic or psychotropic substances;
  8. Bulky goods;
  9. Pharmaceutical products;
  10. Cigarettes and alcohol;
  11. Fragile Objects, such as glass, bottles, etc.
  12. Biological Tissues and anatomical parts

 

6)Responsibility of the Custody and the Luggage Storage

The Professional Luggage Storage or Partner is personally responsible for the control and custody of the baggage for the period indicated in the reservation made on the network.bags-free.com platform.

The Supplier is exempted from any claim regarding valuables left inside the baggage, as it is expressly forbidden to leave valuables (even sentimental) in the luggage left in the storage (see point 5).

 

7)Baggage shipping

Any baggage shipping costs, as a result of failure to collect during the published opening hours of the deposit, are charged to the Customer.

Any baggage shipping costs, as a result of failure to notify closure by the Supplier, are charged to the Supplier.

 

8)Customer Warranty

The standard price includes a warranty based on the size of the luggage.

The warranty covers loss and obvious damage, such as external breaks.

The Warranty NEVER includes,in no case:

  • Breakage of handles, rods, wheels, hinges and zip rings, as they are stressed by the internal load of the luggage
  • Request for moral damages and lost profits
  • Any item included in point 5
  • Any object left loose, not inserted inside the baggage and/or box: like a jacket left on top of the baggage, externally attached travel pillow, bottles inserted in external pockets, etc., a non-exhaustive list
  • Damage resulting from another baggage, for which only the owner of the baggage is responsible
  • Small damages (small scratches, etc.) resulting from the deposit operations
  • Items inside the baggage and/or box that have not been packaged in a reasonably protective and safe manner
  • Damage attributable to normal wear and tear
  • Eventual  losses or damage caused directly or indirectly by force majeure events. These include without limitation earthquakes, storms, adverse weather conditions or natural physical disasters, power outages, epidemics, labor conflicts, civil unrest or riots, war, acts of terrorism or acts of God
  • Nonpayment of the price due to the Supplier

 

The Warranty includes:

  • Only the value of declared material assets less the devaluation due to usury.

 

Reimbursement recognized in Standard Warranty

  • Small (up to 10 Kg.) € 10
  • Medium (from 10 to 20 Kg.) € 20
  • Large (from 20 to 30 Kg.) € 30
  • Extra Large (from 30 to 50 Kg) € 50

 

It is possible to purchase a Warranty up to € 200 with an additional price of € 10 per bag.

 

9)Recognition of the Standard Warranty

To open the Warranty Reimbursement request the damage must be indicated at the time of pick up of the baggage at the Supplier.

From the moment that the luggage leaves the Luggage Storage, no Warranty can be requested, as the damage will not be attributable to the deposit.

The warranty request must be sent immediately to

network@bags-free.com

The personal data entered in the account registration must be confirmed by the identity document, as well as the email and telephone.

If one of these data is not valid, the request for Warranty Reimbursement will not be considered suitable and therefore Not Accepted.

The sentimental value of the articles is not relevant to their evaluation.

 

10)Recognition of the Supplementary Warranty

To open the Warranty Reimbursement request the damage must be indicated at the time of pick up of the baggage at the Supplier.

From the moment the luggage leaves the Luggage Storage, no Warranty can be requested, as the damage will not be attributable to the deposit.

The warranty request must be sent immediately to

network@bags-free.com

The personal data entered in the account registration must be confirmed by the identity document, as well as the email and telephone.

If one of these data is not valid, the request for Warranty Reimbursement will not be considered suitable and therefore Not Accepted.

To proceed with the opening of the Reimbursement Supplementary Warranty procedure the following data must be provided:

  • A complete description of the loss or damage suffered
  • List of every item damaged or lost
  • Purchase receipt for each item declared in the list
  • Any estimates for repair work
  • In case of theft, report to the authorities with the declaration of the specific content within 48 hours of the theft.

Once all the required documentation has been received, Bon Bags will evaluate whether or not to accept the Warranty Reimbursement within 90 days.

 

11)Direct Transaction

The Customer agrees to mediate and transact the requested amount of Reimbursement directly with the Supplier.

Only in the case of a failed agreement between the parts will proceed with the request for a Standard or Extra Reimbursement with Bon Bags Srl

 

12)Damages to Supplier and other Customers

The Customer is responsible for the content of his baggage and fully responds to any damage caused by missing or unsuitable packaging, which causes damage to the Supplier or another Customer.

 

13)Prices

List prices to the public of the spaces made available are indicated on the network.bags-free.com platform or on the official social profiles.

 

14)Contractual Relationship and Responsibility

In relation to the supply of space and custody of baggage on the website, the contractual relationship is established between the Customer and the Supplier through the Bon Bags network.bags-free.com platform.

Bags Free Network offers an intermediation service between Customer and Supplier and cannot be considered an integral part of the contract.

Bon Bags Srl doesn’t accept responsibility as a contracting party.

 

15)Booking Cancellation

There is no reimbursement in case of booking cancellation after payment has been made

 

16)Payment

The payment for the service of the purchase  of Luggage Storage’s space must only be paid online on the network.bags-free.com platform.

The transaction takes place between the Customer and the Supplier, Bon Bags offers an intermediation service and is not considered an integral part of the contract.

 

17)Quality of provided services

The Supplier undertakes to keep the Customer’s luggage with the diligence of a good family father, making sure to return it in the same state in which it was received.

At the time of acceptance any visible damage must be indicated, if necessary ascertained by digital photography, in order to check the actual status at the time of delivery.

The space used for baggage storage must be locked, access will be controlled by the Supplier and allowed only to authorized personnel.

The Supplier must also provide adequate shelter in order to protect the baggage from damage and guarantee its integrity.

 

18)Privacy

The information obtained for the purpose of performing the services, will be managed in compliance with privacy legislation, as Privacy Policy published on the  network.bags-free.com website.

The data uploaded on the website concerns: 1) the name, surname, address, telephone number and email address of the Final Customer; 2) quantitative data of baggage left in custody;

The data will be processed for the purpose of execution of the contract with manual, IT and/or telematic methods, and communicated to the Supplier for the sole purpose of performing the service.

The data will never be transferred to third parties, if not to the Territorial Authorities if requested for investigations of any reason.

The Parties may at any time verify the data in their mutual possession.

The Parties mutually consent to the processing of their data.

 

19)Service provision limitations

Bon Bags S.r.l. reserves the right to modify, suspend or interrupt, in whole or in part, the Service at any time also without notice and without it being required to indicate the reasons underlying the aforementioned actions.

Bon Bags S.r.l. cannot be held responsible for damages consequent failure to provide the Service which is the subject of this contract due to the incorrect or non-functioning due to the incorrect or failed functioning of the electronic means of communication causes unrelated to the sphere of its predictable control.

For example, but not limited to, the malfunctioning of the servers and other electronic devices even if these are not an integral part of the Internet network, malfunction of installed software, computer viruses, as well as hacker actions or other users having access to the network.

 

20)Jurisdiction, applicable law and competent court

The relationships between Bon Bags Srl and users are governed by Italian law and jurisdiction, according to which also present General Conditions must also be interpreted. Except as provided by mandatory legal provisions, the Court of Rome will be exclusively competent to settle any disputes concerning these General Conditions and the relationships governed by them.

 

21)Changes

These conditions may be subject to change. In case of substantial modifications, Bon Bags S.r.l. will notify the user by email or other means of communication.

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